Delivery & Returns

If in stock we deliver your parcel first class at the earliest opportunity via Royal Mail (we aim to dispatch all orders within 24 hours, but orders placed after midday on a Saturday or Sunday might take longer due to post office hours)

Refundable Items

If you are not completely satisfied with your purchase, please return the item(s) to be received in their original condition with tags attached, within 7 days of receiving your item. 

When returning any item(s) please allow 14 days from the date the item is received for your credit to be processed.

Non Returnable Items

Any items that have been worn, label and ribbons removed, or has any makeup, deodorant or perfume marks.

Faulty Items

We strive to ensure that garments reach you in excellent condition.  However, if you do find that you have received a faulty garment, or the wrong item has been sent to you please contact customer services thefashionspyuk@gmail.com 

Returning Items by Post

Please enclose a copy of invoice for our reference when returning an item to speed up the refund process.

The Fashion Spy

79 Brittains Lane

Sevenoaks

Kent

TN13 2JS

The item is your responsibility until it reaches us.  For your own protection, we strongly recommend that you send the parcel using a delivery service that insures you for the value of the goods, and obtain a proof of delivery certificate from the Post Office.  The cost of returning the item to us is your responsibility.